Change of Mind Returns
“Change of mind” includes purchases you have made in error eg accidentally ordered the wrong size or colour, items that don’t fit the way that you would like or unwanted gifts.
We will accept a change of mind return provided it meets the following guidelines:
✔ Return within 2 days change of mind
**we will accept returns within 2days after recieve product
✔ Return with proof of purchase
✔ Item must be unopened ,not used or any proof of any fault from us .
✔ Protective sticker and packaging need to return also
✔ Returns must be made after recieve product from customer
✔ Purchases must be returned to our store address is in website and also in shipping box label or you can ask us where to return
✔ Item is not listed as an excluded item as outlined below
Faulty Product Returns
If something is faulty, incorrectly described or different from the sample shown we will provide an exchange or refund provided the item is returned within a reasonable time with proof of purchase.
Can’t find your receipt? A bank statement will be fine. If you don’t have that, get in touch and we’ll do our best to track it down.
Returns Process (In-Store)
Exchanges
Exchanges for the same item in a different size will not incur any additional charges. If the new item is a different product (including a different colour) and there is a price difference you may need to pay the difference or receive a partial refund.
Refunds
If you request a refund, the purchase price (excluding delivery charges for online orders) will be refunded to you using the original payment method so if you paid cash we can offer a cash refund.